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FAQ
Questions about the pricing model
Know what you pay for

What is a task?

A task is the core unit of measure of drivers (e.g. pickup or delivery) and/or work assignments of your mobile staff (agents, service personnel). For billing purposes, tasks are counted when completed through LogistInWeb™.

I have 5 drivers and make 120 deliveries (tasks) per day. How much would I pay?

We recommend our M-Plan (Basic Driver/Agent): 5 drivers x 20 € / driver = 100 € per month (minus 20% discount for 12 months prepayment). Create automatic and/or manual plans, see progress in real time with our live tracking and identify your top performers with analytics.

Can I change my plan later on?

Absolutely! You can upgrade or downgrade your subscription at any time.

 

If you would like to downgrade or cancel, simply send an email to info(at)logistinweb.net or contact your account manager via our support phone number. However, please note that you can only cancel or downgrade a licence subscription at the end of the subscription period and not in the middle of the monthly payment cycle. Refunds are not granted but can be used under your chosen new plan

How long does it take to deploy LogistInWeb™?

LogistInWeb™ can be up and running within a day. You will receive an email from us with the relevant instructions. If you plan to integrate with our API, this may take a few days depending on the complexity of the integration.

Can I get help with a custom API integration?

If you have any questions about API usage, our support team is happy to provide their expertise. If you need more detailed advice or help implementing a custom integration, please feel free to contact us. Please understand that these consulting services are not included in our price plans and will be invoiced separately.

Do you charge for onboarding?

No. Proper onboarding is the key to your long-term success with LogistInWeb™ and we are 100% here to help you with that, completely free of charge. We're even happy to organise one-to-one training for your entire team. Just ask for it in the chat.

Can I buy features à la carte? Are there any additional fees?

You cannot buy additional features and we ask you to choose the plan that best suits your business. However, we do offer so-called ENTERPRISE solutions in case you have specific requirements for your business.

How do you calculate LogistInWeb™?

All our plans are open-ended or for a minimum period of 12 months. You can choose to pay monthly or all at once in advance for 12 months (with a special discount). You can cancel or switch plans at any time (please see the relevant section).

 

Pre-Payment for 12 months:

The total amount for 12 months is paid in advance. In return we grant you up to 20% discount - please refer directly to the price plans for details. In addition, if relevant in your chosen plan, we will charge you on the 10th of each month for any real order overruns incurred for the previous month.

 

Monthly payment:

You pay the monthly amount on the 1st of each month. In addition, if relevant in your chosen plan, we will charge you on the 10th of each month for any real order overruns incurred for the previous month.