Field Services
Automate business processes via cloud solutions:
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The process of providing services/ performing works B2B & B2C
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Transport logistics (transportation of raw materials and supplies/ finished goods/ special machinery and equipment/ mobile work forces)
CLOUD-BASED DELIVERY PLANNING, ROUTING AND EXECUTION SOFTWARE DESIGNED FOR FIELD SERVICE BUSINESS
Customer expectations around wait times and service quality are increasing on a daily basis. The dispatch of field service engineers and technicians needs to occur at an unprecedented pace with expectations around visibility and transparency growing in parallel also. In order to meet and exceed these expectations, your organisation has to become much more agile across your entire operations (from dispatch teams, to in-field personnel etc.).
STEERING WORKFLOWS IN REAL-TIME
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Problem solving in real-time.
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Communication in real-time.
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Document flow in real-time.
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Monitoring of cargo safety during transportation: motion sensors/ door openings, axle weight sensors, CAN-Bus, etc.
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Plan-Fact analytics and reporting.
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Prompt identification and response to emergency situations: accidents, malfunctions, infringement of safety regulations, misuse, theft.
ECO-DRIVING
Optimization of driving results in respect to wear & tear, safety, accident avoidance.
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​Fuel consumption monitoring.
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Monitoring of modes of transportation of perishable products (i.e. temperature, humidity, light etc.).
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Reduction/ avoidance of idle times with running engines.
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Automated notifications/ escalation in case of violations and/or out of the norm events (visual pop-ups, Dashboard, SMS, E-Mail).
Your benefits
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GPS-tracking and monitoring of routes/ location of transport vehicles and couriers.
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Fuel consumption monitoring.
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Planning efficient and balanced delivery routes and workloads by mileage and use of resources (transport capacities/ couriers).
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Planning and online coordination of Last Mile Delivery process (transport vehicles/ couriers).
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Processing of fiscal receipts and delivery documents. Acceptance of payment upon delivery.
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Data can be imported/exported and integrated into customer applications (ERP, WMS or other client backend solutions).
Professional documentation of work results & proof-of-service-performance for:
client invoicing, employee steering, avoidance of misuse of company assets
time stamp
QR and barcode
smart geo-fencing
geo-coordinates
photos & videos
scan & print documents​
client signature
sensor data